Romabet FAQ — Frequently Asked Questions & Answers

No. Under romabet's rules, each person may only register one account. Creating multiple accounts is Prohibited and if detected, all associated accounts may be closed and balances forfeited.

Go to the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Verify the OTP and set a new password. The entire process takes just 2–3 minutes.

Yes, you can update your mobile number and email from Account Settings. However, identity verification (KYC) must be completed before making any changes. If you run into any issues, contact support: support@romabet.im

Log in to your account, go to the "Profile" section, and upload a photo of your National ID (NID) or passport under the identity verification section. Verification is usually completed within 24 hours. You'll receive an email/SMS notification once it's done.

If your account has been suspended, please contact support@romabet.im Reach out via email with a detailed description of the issue. Accounts are usually suspended temporarily due to security checks or policy violations. You can expect a prompt response.

To register on romabet, you must be at least 18 years is required. This is part of our licensing terms. KYC documents may be requested for age verification.

Yes. If you wish to permanently close your account, support@romabet.im. Email us stating the reason for closure. Make sure to withdraw any remaining balance first. A self-exclusion option is also available under the Responsible Gaming section.

Log in → Go to "Transactions" → Select "Deposit" → Choose your preferred payment method → Enter the amount → Follow the on-screen instructions. Deposits via bKash, Nagad, and Rocket are completed in just a few minutes.

romabet currently supports the following deposit methods:

• bKash — most popular
• Nagad — Instant Processing
• Rocket — Dutch-Bangla Bank Mobile Banking
• Bank Transfer — for larger amounts
• Crypto — selected cryptocurrencies including USDT

The minimum deposit at romabet is just ৳500. This has been set with Bangladeshi bettors in mind. Maximum deposit limits may vary depending on the payment method.

Your balance is usually credited within 5–10 minutes via bKash/Nagad. If it still hasn't appeared after 30 minutes:

• Obtain the Transaction ID (TxID)
• Take a screenshot of the transaction
• Support support@romabet.im Email us or reach out via Live Chat

Issues are typically resolved within 1–2 hours.

romabet does not charge any deposit fees. However, bKash or Nagad may apply their own transaction charges as per their respective policies. Bank transfers may also carry the bank's standard fees.

Yes. Deposits at romabet are available 24 hours a day, 7 days a week Available. You can make instant deposits at any time via bKash or Nagad.

Yes, romabet supports selected cryptocurrencies including USDT (TRC20/ERC20). To deposit with crypto, go to the "Transactions" section, select the crypto option, and transfer to the provided wallet address. Your balance will be credited once the network confirms the transaction.

Log in → select "Transactions" → "Withdrawal" → choose your method and enter the amount → confirm. KYC must be completed before your first withdrawal. Funds are typically sent to bKash/Nagad within 12–24 hours.

Processing times vary by method:

• bKash/Nagad: 12–24 hours
• Bank Transfer: 1–3 business days
• Crypto (USDT): 1–6 hours

Delays may occur on weekends or public holidays.

Minimum Withdrawal Amount ৳1,000. Maximum limits vary by payment method and account level. VIP members can withdraw larger amounts. Contact support for more details.

All withdrawals are initially placed in "Pending" status for security verification. If a withdrawal remains pending for more than 24 hours, please contact support with your transaction ID. Incomplete KYC can also cause withdrawals to be held.

No, bonuses cannot be withdrawn directly. Every bonus comes with a Wagering Requirement (such as 5x or 10x). The bonus only becomes withdrawable after you've wagered the specified amount. Check the terms for each bonus individually.

Withdrawals in "Pending" status can sometimes be cancelled. Once processing has begun, cancellation is generally not possible. If you need to cancel, contact support as soon as possible.

New romabet members receive a welcome bonus on their first deposit after registration. Complete your registration, make your first deposit — and the bonus is credited to your account automatically. Bonus amount and terms on the Promotions page See here.

A reload bonus is a recurring deposit bonus for existing members, typically offered on a weekly or monthly basis. Promotions Check the latest reload offers on the page and read the terms and conditions carefully.

A percentage of your losses over a given period is returned as cashback. For example, a 10% cashback means you get ৳100 back on a ৳1,000 loss. This is typically credited to your account automatically.

Yes. Through romabet's referral program, both you and your friend can receive a bonus when you refer them. You'll find your referral link in the Profile section. The bonus is credited once your friend registers and makes their first deposit.

The wagering requirement (or turnover) refers to how many times you must bet with your bonus funds before you can withdraw. For example: a ৳1,000 bonus with a 5x wagering requirement means you need to place a total of ৳5,000 in bets before withdrawing.

Yes, every bonus has a set expiry period. If the wagering requirements are not met within the specified timeframe — typically 7–30 days — the bonus will be cancelled. Make sure to check the expiry terms when claiming a bonus.

romabet offers an extensive game library:

• Slot Games — Hundreds of themed slots
• Live Casino — Baccarat, Roulette & Blackjack with real dealers
• Sports Betting — cricket, football, tennis & more
• Virtual Sports
• Fishing Games and much more

Live betting (or in-play betting) means placing bets in real time while a match is in progress. Match Odds page, select an ongoing match, and place a bet on any market. Odds change in real time, so act fast.

Once a bet is confirmed, it generally cannot be cancelled. However, some games offer a "Cash Out" feature that lets you settle your bet before the match ends. Check your bet slip to see if the Cash Out option is available.

romabet offers extensive cricket coverage:

• ICC World Cup & T20 World Cup
• IPL (Indian Premier League)
• BPL (Bangladesh Premier League)
• Asia Cup, PSL & more
• Test series & bilateral series

Yes. romabet is fully mobile-friendly — the site runs smoothly on any smartphone browser. For the latest information on a dedicated mobile app, check the main page or ask our support team.

romabet operates under an international license and is secured with SSL encryption. Your personal information and financial data are protected with the highest level of security. Learn more Privacy Policy page for details.

Go to the "Security" section in your account settings and enable 2FA. You can activate two-step verification via mobile OTP or an authenticator app. Turning this on significantly improves your account security.

Change your password immediately and log out of all devices. Then support@romabet.imto send an urgent email. Our security team will investigate promptly and temporarily lock the account if necessary.

romabet does not sell or share your information with third parties without authorization. Only limited data may be shared for payment processing or legal compliance purposes. For more details Privacy PolicyRead more.

Ways to contact romabet:

• Live Chat: Click the chat icon at the bottom-right of the site — fastest response
• Email: support@romabet.im — for detailed or complex issues
• Telegram: Join Our Official Channels

Yes. romabet's customer support 24 hours a day, 7 days a week available and active. Live chat typically responds within 2–5 minutes; email replies are sent within 2–6 hours.

Absolutely. romabet provides full support in Bengali for users in Bangladesh. Simply write to us in Bengali on live chat — our agents will respond in Bengali.

For complaints support@romabet.imwith full details. Write "Complaint" in the subject line and attach any relevant screenshots. We will investigate and respond within 48 hours.